GROUTINE

Terms and Conditions

Last Updated: October 23, 2025

Welcome to Groutine ("we," "our," "us"). These Terms and Conditions ("Terms") govern your use of our salon and parlor slot booking platform available through our website and mobile applications (collectively, the "Platform"). By accessing or using Groutine, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Platform.

1. Overview

Groutine is a digital platform that connects customers with salons, parlors, and beauty professionals ("Vendors"). Customers can browse, book appointments, and make payments securely. Vendors can register their businesses, manage bookings, and offer services to customers.

2. Eligibility

  • You must be at least 18 years old.
  • You must provide accurate, current, and complete information.
  • Vendors must have valid business documents, licenses, and consent to operate.

3. Vendor Registration and Responsibilities

By registering as a Vendor, you agree to:

  • Provide valid identification, business license, and verification documents.
  • Share accurate business location (latitude and longitude) for service visibility.
  • Keep your business information updated at all times.
  • Deliver services as described and at the scheduled time.
  • Maintain professional standards and hygiene in your salon or parlor.

We reserve the right to suspend or terminate any Vendor account that violates these terms or provides false information.

4. Customer Responsibilities

As a Customer, you agree to:

  • Use the Platform for lawful purposes only.
  • Provide accurate contact and payment details.
  • Arrive on time for booked appointments or cancel in advance (as per Vendor policy).
  • Make full payment for services booked through Groutine.

5. Payments and Refunds

  • Payments for services are processed securely via our integrated payment gateway.
  • Groutine may charge a convenience or platform fee as displayed during booking.
  • Refunds, if applicable, will follow the Vendor’s refund policy and payment gateway timelines.
  • Groutine is not responsible for disputes between Customers and Vendors regarding pricing, service quality, or cancellations, though we may assist in resolving them.

6. Location Data

Vendors provide precise latitude and longitude coordinates to display their salon location accurately. Customers’ approximate location may be used to suggest nearby salons. By using the Platform, you consent to our use of location data in accordance with our Privacy Policy.

7. Data Collection and Privacy

We collect user and vendor data (such as contact details, location, and necessary documents) to enable bookings, verification, and secure payments. All information is handled in accordance with our Privacy Policy and applicable data protection laws.

8. Platform Usage

You agree not to:

  • Misuse the Platform or engage in fraudulent activities.
  • Copy, modify, or distribute content from Groutine without permission.
  • Use automated tools or bots to access or interfere with our system.

We may limit, suspend, or terminate your account if misuse or suspicious activity is detected.

9. Intellectual Property

All content, trademarks, logos, and software on Groutine are owned by or licensed to us. You may not copy, modify, or reuse any part of our content without prior written consent.

10. Limitation of Liability

Groutine acts solely as a booking facilitator between Customers and Vendors. We are not liable for:

  • Any loss, damage, or injury arising from Vendor services.
  • Delays, cancellations, or unsatisfactory experiences.
  • Issues related to Vendor qualifications or licenses.

Your use of the Platform is at your own risk.

11. Account Termination

We reserve the right to terminate or suspend any account, without notice, for:

  • Breach of these Terms,
  • Fraudulent activity,
  • Misuse of the Platform, or
  • Any other conduct that harms our reputation or users.

12. Updates to Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of the Platform after updates means you accept the revised Terms.

13. Contact Us

If you have any questions, concerns, or disputes, please contact us at: groutinesalon@gmail.com